At a glance
| Scenario | Refund |
|---|---|
| Cancellation more than 48 hours before pickup | 50% refund |
| Cancellation within 48 hours before pickup | No refund |
| No-show | No refund |
| Flight cancellation | Subject to review |
| Force majeure | Subject to Company assessment |
Cancellation more than 48 hours before pickup
If a booking is cancelled more than forty-eight (48) hours before the scheduled pickup time:
- The customer shall be entitled to a refund equal to 50% of the total booking value.
- The remaining 50% shall be retained to cover reservation, scheduling, and administrative costs.
Cancellation within 48 hours before pickup
If a booking is cancelled within forty-eight (48) hours of the scheduled pickup time:
- The booking shall be 100% non-refundable.
- No refund shall be issued.
No-show policy
A booking shall be deemed a "No-Show" if:
- The passenger fails to arrive at the designated pickup location within the complimentary waiting period; or
- The passenger cannot be contacted using the contact details provided during booking.
In such cases:
- The booking shall be considered fully utilized.
- No refund shall be payable.
Flight delays
For airport pickups:
- The Company will make reasonable efforts to accommodate delayed flights.
- Customers must provide correct and updated flight information.
- Extended waiting charges may apply depending on the delay duration and operational availability.
Flight cancellations
Where a flight has been cancelled:
- Customers must submit official airline documentation evidencing the cancellation.
- Refund requests will be reviewed on a case-by-case basis.
- Any approved refund shall be subject to management approval and applicable operational costs.
Refund processing
- Approved refunds shall be processed using the original payment method.
- Refund processing times may vary depending on the customer's bank, payment gateway, or card issuer.
Force majeure
No refund shall be payable where services cannot be provided due to circumstances beyond the Company's reasonable control, including but not limited to:
- Natural disasters
- Government restrictions
- Security incidents
- Civil disturbances
- Public emergencies
Acceptance
By confirming a booking, the customer acknowledges that they have read, understood, and agreed to this Cancellation & Refund Policy.